Browse Our San Mateo Hotel Reviews

Good Hotel

Staff is amazing!!

Exelent place to Relax yourself

Nice location and average hotel. I didn't like the check in process. I'd called them a day earlier that I would be coming early and appreciate it if you could provide a room early to change the dress and go to the office. The representative said, we would most likely have a room by 1:30 PM and hang up. However on the day of check in, I went to the hotel around 1 PM and a lady at the front desk said , we had fully booked the hotel last night and didn't have any rooms available and rooms were being cleaned. I explained the situation and requested that I could wait 30 mins and waited in the area opposite the reception. I asked after 1:30 PM and the answer was the same, no rooms were ready/ still being cleaned, asked to check in at 3PM. I had the only option to change clothes in the bathroom and store the luggage, which I did and left to the office. I can't understand why a single room wasn't available even after 1.5 hrs after the actual check out time. Could have asked room service to have a room ready but they didn't. They didn't even try that is what made me upset. The room was big enough and clean. The only issue I had was with the bath tub with dirty water flowing backwards when it is not being used (not sure how?). I noticed it while I was in the bathroom and mentioned it to the reception. They did apply a temporary fix as soon as possible. Overall stay was okay but could be much better.